Brookhaven police calls will be dispatched through the private 911 authority known as ChatComm on Aug. 11.
City Council voted to approve the agreement with the Chattahoochee River 911 Authority at a March 25 meeting following the encouragement of the city manager and police chief, who said the move would improve police response times and improve safety for police officers.
Police Chief Gary Yandura said at the March meeting that he has not been satisfied with DeKalb’s 911 service. He said there have been complaints of delays on emergency calls, and he’s heard officers complain that they aren’t able to communicate with dispatchers once they are on a call.
Currently, DeKalb County dispatches Brookhaven’s emergency calls. Brookhaven will become the fourth city to join ChatComm, which is owned by Sandy Springs and Johns Creek, and operated by iXP Corporation. The city of Dunwoody uses the 911 authority as well.
Because Brookhaven is still served by DeKalb County Fire and Rescue, fire and emergency medical calls will be answered by ChatComm and then transferred to DeKalb County for dispatch. Police calls, which make up the majority of 911 calls, will be dispatched directly through ChatComm.